Shipping & Returns
Shipping Policy
Welcome to Harvest Organics' shipping policy section. Here, we aim to provide clarity on our shipping methods, packaging, and costs. We believe in transparency and want to ensure that our customers are well-informed about our shipping processes. By keeping our language plain and straightforward, we strive to build trust and loyalty among our customers.
Feel free to reach out to us if you have any specific shipping inquiries or if you need further details regarding our shipping policy.
Return & Exchange Policy
We have quality control systems to ensure that we provide only the best quality produce and products. If you receive an item from us that is faulty or not as described, please bring this to our attention via email (info@missspelts.com.au) within 24 hours of your order being delivered so we can discuss an appropriate resolution. Following the Fair Trade Act, for items that are faulty or are not as described, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days.
Please select and crosscheck your order very carefully, as we do not accept returns or offer exchanges, credits or refunds for any items that you incorrectly order.
If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days. If you have used the item or have thrown it away, we reserve the right to reject your claim for a refund.